Return & Refund Policy

Effective date: August 13, 2026

At Mavizar, we want you to love what you wear. If something isn't right, here's how we make it easy.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility for Returns

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In or with original packaging where possible

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless received damaged or defective: intimate apparel and sports bras with a removed hygiene liner or seal, and any item marked as final sale.

How to Start a Return

Email contact@mavizar.com with your order number and the reason for your return. Our team will respond within 1–2 business days with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect, in which case Mavizar will cover return shipping or provide a prepaid label.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund to your account.

Exchanges

The fastest way to get a different size or color is to place a new order and return the original item for a refund once eligible.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with photos of the issue, and we will provide a replacement or full refund at no additional cost to you.

Order Cancellations

Orders may be canceled free of charge within 12 hours of purchase by contacting contact@mavizar.com. After this window, your order may already be in processing and cancellation cannot be guaranteed.